Refund policy
🔄 Return & Refund Policy – Momzio
Last Updated: [DATE]
At Momzio, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
1️⃣ Return Eligibility Criteria
You may request a return if:
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The item is unused and in original condition
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Original packaging and tags are intact
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Return request is made within 7 days of delivery
Items not eligible for return:
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Used products
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Damaged due to misuse
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Final sale/clearance items
2️⃣ Return Timeframe
You must initiate a return within 7 days of receiving your order.
After approval, the product must be handed over to the courier within 2–3 days.
3️⃣ Refund Process & Timing
Once we receive and inspect the returned item:
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Refund will be initiated within 3–5 business days
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Amount will be credited to the original payment method
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For COD orders, refund will be processed via bank transfer/UPI
It may take an additional 5–7 business days for the amount to reflect in your account.
4️⃣ Exchange Options
We offer exchanges for:
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Size issues
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Defective/damaged items
Exchange requests must be made within 7 days of delivery.
If the requested size is unavailable, a refund will be issued instead.
5️⃣ Damaged or Defective Products
If you receive a damaged or defective item:
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Contact us within 48 hours of delivery
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Share clear photos/videos of the product
We will arrange a free replacement or full refund after verification.
