Shipping policy

📦 Shipping Policy – Momzio

Last Updated: [DATE]

Thank you for shopping with Momzio. We are committed to delivering your order safely and on time. Please read our shipping policy below.

1️⃣ Shipping Methods Available

We offer the following shipping options across India:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD) (if applicable)

Shipping partner details will be shared once your order is dispatched.

2️⃣ Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high demand periods, processing may take up to 3 business days.

3️⃣ Delivery Timeframes

Estimated delivery times:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 5–7 business days

  • Remote Areas: 7–10 business days

Please note that delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

4️⃣ Shipping Costs

  • Free Shipping on orders above ₹799

  • Standard Shipping Fee: ₹49

  • Express Shipping Fee: ₹99

  • COD Charges (if applicable): ₹49

Shipping charges will be displayed at checkout before payment.

5️⃣ Tracking Information

Once your order is shipped, you will receive a confirmation email/SMS/WhatsApp message with:

  • Tracking number

  • Courier partner details

  • Tracking link

Tracking information may take up to 24 hours to update.

6️⃣ Delivery Issues & Delays

If you experience:

  • Delayed delivery

  • Damaged packaging

  • Incorrect address issue

  • Lost shipment

Please contact us within 48 hours of expected delivery at:

📧 Email: support@momzio.shop
📱 WhatsApp: [Your Number]

We will investigate and resolve the issue as quickly as possible.

7️⃣ International Shipping

Currently, Momzio ships only within India.
For international shipping inquiries, please contact our support team.

🔄 Return & Refund Policy – Momzio

Last Updated: [DATE]

At Momzio, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1️⃣ Return Eligibility Criteria

You may request a return if:

  • The item is unused and in original condition

  • Original packaging and tags are intact

  • Return request is made within 7 days of delivery

Items not eligible for return:

  • Used products

  • Damaged due to misuse

  • Final sale/clearance items

2️⃣ Return Timeframe

You must initiate a return within 7 days of receiving your order.

After approval, the product must be handed over to the courier within 2–3 days.

3️⃣ Refund Process & Timing

Once we receive and inspect the returned item:

  • Refund will be initiated within 3–5 business days

  • Amount will be credited to the original payment method

  • For COD orders, refund will be processed via bank transfer/UPI

It may take an additional 5–7 business days for the amount to reflect in your account.

4️⃣ Exchange Options

We offer exchanges for:

  • Size issues

  • Defective/damaged items

Exchange requests must be made within 7 days of delivery.

If the requested size is unavailable, a refund will be issued instead.

5️⃣ Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos of the product

We will arrange a free replacement or full refund after verification.

💡 Pro Tip for You (Important)

Momzio ko trustworthy banana hai toh:

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